What has changed is the retail landscape that automation is feeding. E-commerce has pushed £1 billion of investment into its operations in order to generate 70% of its revenues online.  “Covid-19 is now part of the operational landscape, and the emphasis is changing to managing the Christmas peak, Brexit, and longer-term capacity planning”.  (Jong, supply [...]

Due to the pandemic scenarios, the demand for e-commerce has increased considerably. About this changing consumer behavior, it is determined that traditional approaches to work and to shop are unlikely to ever go back to what they were pre-COVID. Whether this affects on-line shopping from home remains to be seen. This scenario has provided an [...]